Privacy Policy

We collect information you give us directly — for example, when you book a call, fill out a contact form, or email us. This typically includes your name, email address, phone number (including your mobile number and your consent to be contacted by text message), business name, and anything else you choose to share about your business.

We also automatically collect limited technical information when you visit the site, such as your IP address, browser and device type, pages viewed, and how you arrived at the site. This is collected through cookies and similar technologies described below.

We use the information we collect to:

• Respond to your inquiries and schedule and conduct calls;
• Provide, operate, and improve our services and this website;
• Send you information, updates, and marketing communications you can opt out of at any time;
• Measure the performance of our website and advertising;
• Comply with legal obligations and protect our rights.

When you provide your phone number and opt in — for example, by submitting a form, booking a call, or replying to us — you consent to receive text messages (SMS/MMS) from SCALEDBYWEST related to your inquiry, appointment scheduling and reminders, follow-ups, customer care, and account or service updates.

• Message frequency varies.
• Message and data rates may apply.
• You can opt out at any time by replying STOP. After you reply STOP, we will stop sending you text messages.
• For help, reply HELP or email contact@scaledbywest.com.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use cookies, pixels, and analytics tools (which may include services such as Google Analytics and advertising platforms like Meta) to understand how visitors use the site and to measure and improve our ads. These tools may set their own cookies.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the site function.

We do not sell your personal information. We share it only with:

• Service providers who help us run our business — for example, our CRM and booking platform (GoHighLevel), website hosting, email, and analytics and advertising providers — who process data on our behalf;
• Authorities or others when required by law, to enforce our terms, or to protect our rights, safety, or property;
• A successor entity in connection with a merger, acquisition, or sale of assets.

We do not share your mobile phone number or your text-messaging opt-in/consent data with any third parties or affiliates for marketing or promotional purposes.

We keep your information only as long as needed for the purposes described in this policy, to provide our services, and to comply with our legal obligations. When it is no longer needed, we delete or anonymize it.

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing communications. You can unsubscribe from marketing emails at any time using the link in the message.

To make a request, email us at contact@scaledbywest.com. We will respond within a reasonable timeframe.

Our site may link to third-party websites and services we do not control. This policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review their policies.

Our website and services are intended for business owners and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

We use reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the site after changes take effect means you accept the updated policy.

If you have questions about this Privacy Policy or how we handle your information, email contact@scaledbywest.com or call 313-418-8622.